Return Policy

Our Return Policy is as follows:

• • You may return all products within 30 days of purchase (from the date you place the order) for exchange or refund. your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
    If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    The original bag and tag should be intact , not be damaged.

• • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

• • We do not accept returned items that were sent back by you directly without checking with us first.

• • The original shipping fee and insurance are non-refundable.

• • We do not offer Freight To Collect (FTC) service for the packages returned to us.

• • The returns will be made at your own cost. unless a mistake is made by EliCO.

• • There are certain situations where refunds are not granted: (if applicable)
    * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    * Any item that is returned more than 30 days after delivery

• • Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• • Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

• • Exchanges (if applicable)
    We only replace items if they are defective or damaged.

• • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• • If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.